Quality Policies -Weblancexperts Informatics is committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually refining processes, products, and services, meeting and beyond customer satisfaction at all times. The implementation of the quality policy is the accountability of all staff members, with overall responsibility residing with the Team Weblancexperts. It is compulsory that all staff recognize and accept our philosophy of quality service delivery, accepting accountability for their own output.
• Completely identify and conform to the needs of our customers, improving customer satisfaction.
• Monitor and review our service provision and processes, identifying probable errors and implementing the required actions to eliminate them.
• Provide wide staff training, promoting a ‘do it right-first-time’ approach towards quality.
• Forge partnerships with our suppliers and major players in the Private and Public Sectors to ensure optimum business performance. We also ensure that our suppliers and partners that may be used in the delivery of our services also comply with our quality philosophy and company policies.
• Achieving and maintaining a standard of excellence in the operation of our business.
• Maintaining our reputation for honesty and integrity and ensuring that this is reflected throughout the organization.
• Providing sufficient resources and equipment to ensure that we can operate to the documented management system.
• Ensuring that our quality management system provides a framework for the management and control of our activities for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic objectives for the company.
• Ensuring that all company policies and procedures have the full support of senior management.
• Continually monitoring and reviewing our Quality Policy to ensure that, it remains relevant and effective .
• Continuous appraisal of our business to ensure that the quality of service. We provide full and consistently meets our customers’ expectations and all current and impending legislative requirements.
• The effectiveness of our quality system is monitored by planned audits, management reviews, and customer satisfaction surveys to ensure quality service delivery.
In order to maintain our commitment to high levels of quality service delivery, we proactively seek to:
This Quality Policy statement will be reviewed annually. Responsibility for compliance with this policy rests with the Team members of Weblancexperts Informatics, who will monitor the effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete. A quality manual detailing procedures will be available on the premises for reference by any employee.
Our quality principle is applicable to both our employees and suppliers:
• We meet our customer demands and implement their quality requirements.
• Quality is planned, produced, examined and monitored.
• Quality includes qualified task processing, services, and adherence to schedules